Shipping policy

Shipping Policy

Last Updated: April 30, 2026

Thank you for choosing Rodeo Bloom. We are committed to providing a transparent and efficient shipping experience for our equine community. Please review our terms regarding processing, inventory, and delivery.

1. Order Processing & Timelines

  • Hours of Operation: Our team processes orders Monday through Friday, 9:00 AM to 5:00 PM EST.

  • Processing Time: Standard orders are processed within 1–5 business days. Please note that we do not ship on weekends or public holidays.

  • Peak Periods: During major rodeo events or holidays, processing may take slightly longer. We appreciate your patience as our "live floor" inventory moves with us.

2. Shipping Rates (Canada Only)

To ensure the most fair and accurate pricing for our customers, all shipping rates are calculated at checkout.

  • Calculated Pricing: Shipping costs are determined in real-time by Canada Post based on the total weight of your order, the package dimensions, and your delivery address.

  • Heavy & Bulky Items: This includes 20kg supplement tubs and oversized gear. Because these items require specialized handling, the calculated rate at checkout ensures you are paying the most accurate carrier price based on the weight of the product.

3. "Live Floor" Stock Availability

Rodeo Bloom sells products on-site at rodeo events and during equine massage sessions. Because we pull online orders from this same "live" stock:

  • Out of Stock Items: Occasionally, an item may sell out in person before the website updates. If this occurs, we will contact you via email or text to offer a substitution or a refund.

  • No Response: If we do not receive a response within 48 hours, we will ship the available items in your order and refund the out-of-stock products.

4. Local Pickup Options (Free)

Save on shipping by selecting "Local Pickup" at checkout. You can collect your order at:

  • Rodeo Events: If you are attending a rodeo where Rodeo Bloom is set up. Please message us to coordinate.

  • Massage Sessions: We can deliver your order directly to the barn during a pre-booked Equine Massage Therapy session.

  • Rouyn-Noranda, QC Pickup: Local pickup is available at our home base by appointment only.

5. Shipping Carriers & Tracking

  • Primary Carrier: We ship via Canada Post. Once your order has been dispatched, you will receive an email with your tracking number.

  • Carrier Responsibility: Once a package is in the carrier’s hands, Rodeo Bloom is not responsible for delays caused by weather, strikes, or carrier issues. Please contact Canada Post directly with your tracking number for delivery updates.

6. Damaged, Lost, or Stolen Packages

  • Damage: Please inspect your shipment upon arrival. If an item (such as a supplement tub or glassware) is damaged, take photos and contact us within 3 business days.

  • Theft: Rodeo Bloom is not responsible for lost or stolen packages once they are marked as "Delivered" by the carrier. We recommend providing a secure delivery address.

  • Glassware & Liquids: Glass items and liquids are shipped at the buyer's risk. We are not responsible for breakage or damage caused by extreme weather (freezing/heat) during transit.

7. Order Adjustments

Once an order is placed, you are unable to edit items (size, color, etc.) through the website. If you notice an error in your shipping address or order details, please contact us immediately at info@rodeobloom.ca