Refund policy

 

Return & Refund Policy

At Rodeo Bloom, we want you to be happy with your purchase. We carefully select the products we carry for horses, riders, and the western lifestyle.

Because our products include clothing, accessories, equine products, supplements, wellness products, and other merchandise, return eligibility may vary depending on the type of product.

1. Returns for Store Credit or Exchange Only

We offer a 14-day exchange or store credit option for qualifying general merchandise purchased online.

We do not offer cash refunds on eligible general merchandise unless required by applicable law or otherwise specified by Rodeo Bloom.

To request a return, please contact us within 14 days of delivery before sending the item back.

Eligibility & Condition

To be eligible for a return or exchange, items must meet all of the following criteria:

Condition: Items must be in brand-new, unused condition and free from marks, stains, odors, animal hair, or other signs of use.

Tags: All original tags, labels, packaging, and instructions must be attached and included where applicable.

Packaging Protection: Please do not apply shipping labels, tape, or writing directly to a product’s original packaging. The item should be placed inside a separate shipping box or mailer.

Damaged Packaging: If the original product packaging is damaged, taped, written on, or otherwise unsuitable for resale, a 15% restocking fee may be deducted from the applicable store credit to account for devaluation and repackaging.

Rodeo Bloom reserves the right to refuse a return if the item does not meet these conditions.

2. Final Sale Items — No Returns or Exchanges

For health, hygiene, safety, and bio-security reasons, certain products are final sale.

Supplements & Consumable Products

All ingestible, consumable, vitamin, supplement, wellness, and similar products are final sale and cannot be returned or exchanged because of a change of mind, taste preference, or personal preference.

This includes products intended for horses or humans.

However, if a product arrives damaged, defective, or expired, please contact us as soon as possible. We will review the situation and, where appropriate, arrange a replacement, store credit, or other applicable resolution.

Customers are responsible for reviewing product ingredients, directions, warnings, and other product information before purchasing or using a supplement or wellness product.

We do not offer refunds or exchanges due to allergies, sensitivities, reactions, or because a customer or animal does not like the taste or palatability of a product.

Horse Bits

Due to health and hygiene considerations, all horse bits are final sale and cannot be returned or exchanged.

Sale & Clearance Items

Any item purchased at a discount of 20% or more, or specifically marked “Clearance” or “Final Sale,” is not eligible for return or exchange.

Massage Services

Fees for Equine Massage Therapy are non-refundable once the service has been performed.

3. Damaged, Defective, Expired, or Incorrect Items

If you receive an item that is damaged, defective, expired, or different from what you ordered, please contact us within 3 business days of delivery.

Please provide your order number and, when applicable, clear photographs of the product and packaging.

Once the issue has been reviewed and confirmed, Rodeo Bloom will provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund where applicable.

If the issue was caused by an error on our part or a product arrived damaged or defective, Rodeo Bloom will cover the applicable shipping costs required to correct the issue.

4. Shipping for Returns

Customer Responsibility: For approved returns or exchanges due to a change of mind, size, preference, or other customer-related reason, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Tracking: We strongly recommend using a tracked shipping service when returning an item. Rodeo Bloom is not responsible for return shipments that are lost, stolen, or damaged while being shipped back to us.

Return Approval: Please do not send an item back without contacting Rodeo Bloom and receiving return instructions first.

5. Order Cancellations

Orders are processed as quickly as possible. If you wish to cancel an order, please contact us immediately after placing your order.

Once an order has been processed, packed, or shipped, we may not be able to cancel it.

If a cancellation is approved after payment has been processed, any applicable transaction or processing fees that cannot be recovered may be deducted from the amount returned, where permitted by applicable law.

6. Equine Massage Therapy — Appointment Cancellations

We understand that horses and schedules can be unpredictable.

There is no cancellation fee for Equine Massage Therapy appointments, but we kindly ask for as much notice as possible if you need to cancel or reschedule, preferably at least 24 hours before your appointment.

Repeated last-minute cancellations or no-shows may affect future booking availability.

7. Product-Specific Policies

Certain brands or products carried by Rodeo Bloom may have specific manufacturer, supplier, warranty, or return requirements.

Where applicable, additional product-specific conditions may apply and will be communicated on the product page or at the time of purchase.

8. Important Information About Supplements & Wellness Products

Rodeo Bloom offers products intended to support the wellness of horses and riders. Product information provided on our website is for informational purposes only and is not intended to replace medical, veterinary, or other professional advice.

Rodeo Bloom does not guarantee specific results from the use of any product. Individual results may vary.

Customers are responsible for reviewing product ingredients, directions, warnings, and other applicable information before purchasing or using a product.

If you have questions about whether a product is appropriate for you or your horse, we recommend consulting a qualified healthcare or veterinary professional before use.

9. Contact Us

For questions regarding returns, exchanges, store credit, damaged products, or other order concerns, please contact us at:

info@rodeobloom.ca

We are always happy to help and will do our best to resolve eligible issues fairly.